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Terms of Service
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Service Agreement
These terms govern your use of NetFusion Solutions services. By engaging our services, you agree to these terms and conditions.
- Acceptance: By using our services, you acknowledge that you have read and agree to these terms
- Modifications: We may update these terms with notice to active clients
- Binding Agreement: These terms create a legally binding agreement between you and NetFusion Solutions Pty. Ltd.
Service Delivery & SLA
NetFusion Solutions will deliver IT infrastructure services as outlined in individual service agreements.
- Uptime Guarantee: We maintain a high uptime SLA for managed services
- Support Response: 24/7 emergency support with 15-minute response time
- Service Credits: SLA breaches may result in service credits as specified in your agreement
- Scheduled Maintenance: Planned maintenance windows with advance notice
- Performance Monitoring: Continuous monitoring and reporting of service performance
Client Responsibilities
To ensure successful service delivery, clients are responsible for:
- Accurate Information: Providing complete and accurate information about systems and requirements
- System Access: Timely access to systems, facilities, and personnel as needed
- Compliance: Adhering to applicable regulations and industry standards
- Payment Terms: Timely payment according to agreed invoicing schedule
- Communication: Prompt notification of issues, changes, or concerns
Limitation of Liability
NetFusion Solutions liability is limited as specified in individual service agreements and applicable law:
- Direct Damages: Liability limited to amounts paid for services in the preceding period
- Indirect Damages: We are not liable for indirect, incidental, or consequential damages
- Force Majeure: Not liable for failures due to circumstances beyond reasonable control
- Third-Party Services: Not responsible for third-party service failures or issues
Specific liability terms are detailed in individual service agreements
Termination
Either party may terminate services under the following conditions:
- Notice Period: Written notice as specified in your agreement
- Material Breach: Immediate termination for material breach of terms
- Data Return: Client data will be returned in agreed format upon termination
- Outstanding Payments: All outstanding fees must be paid upon termination
Questions About Our Terms?
For questions about these terms or to discuss specific service agreements, please contact us:
Email: info@netfusionsolutionspty.com
Phone: +61 3 7044 2184