Managed Services
IT Helpdesk & Managed Services
24/7 IT support and proactive management to keep your business running smoothly. Focus on growth while we handle your technology.
Operational Proof
SLAs and KPIs You Can Bank On
Transparent reporting covers responsiveness, resolution, compliance, and user sentiment.
Tickets resolved / month
Across remote and on-site environments with SLA adherence reported weekly.
Avg. response time
Live-answer helpdesk with triage automation for critical alerts.
Patch compliance
Policy-based patching across Windows, macOS, and Linux fleets plus third-party apps.
User satisfaction
4.8 / 5
CSAT captured after every ticket, shared in monthly service reviews.
Key Features
Always-On IT Support
Comprehensive managed services to keep your technology running smoothly.
24/7 Helpdesk Support
Round-the-clock technical support whenever you need it
Remote & On-Site Assistance
Flexible support options to resolve issues quickly
Proactive Maintenance
Preventive care to avoid problems before they occur
Performance Optimization
Continuous monitoring and tuning for peak performance
Coverage Pillars
Every Layer of IT Operations Under One Roof
Our managed offerings span devices, infrastructure, and governance to eliminate finger pointing.
End-User Experience
Device management, collaboration support, and onboarding/offboarding workflows.
- Laptop imaging & lifecycle
- M365/Google workspace management
- Self-service knowledge portals
Platform Reliability
Server, network, and cloud infrastructure monitoring with automated remediation.
- 24/7 NOC + SOC coverage
- Runbook-driven incident response
- Capacity & cost optimization
Cyber Hygiene
Patch, backup, and compliance operations aligned to industry-standard security frameworks.
- Patch orchestration & rollback
- Backup verification & DR drills
- Policy audits & evidence packs
What's Included
Comprehensive IT management services for your business.
Service Packages
Predictable Plans, Zero Guesswork
Pricing covers tooling, people, processes, and reporting—no nickel-and-diming for escalations.
Essentials
Modern SMBs needing responsive helpdesk + device care
- 24/7 helpdesk
- Endpoint monitoring
- Monthly reporting
Growth
Multi-site organizations with compliance & security needs
- NOC + SOC coverage
- Patch & backup management
- Quarterly service reviews
Enterprise
Regulated environments requiring dedicated squads
- Dedicated pod & TAM
- Advanced automation + IaC
- Executive dashboards & governance
Focus on Your Business, Not IT Issues
Let our managed services team handle your IT infrastructure so you can focus on what matters most - growing your business.
Service Lifecycle
Structured Delivery Backed by Runbooks and Reviews
A dedicated service manager keeps stakeholders informed while automation engineers continually remove toil.
Onboard & Stabilize
Asset discovery, tool deployment, and runbook alignment.
Key deliverables
- Environment baseline
- Tooling rollout plan
- Stakeholder communication cadence
Operate & Automate
SLA-backed service delivery with automation, self-heal scripts, and continuous monitoring.
Key deliverables
- Automation pipeline backlog
- SLA & KPI dashboard
- Change control workflow
Optimize & Evolve
Quarterly business reviews, roadmap planning, and innovation workshops tailored to business goals.
Key deliverables
- QBR deck & action items
- Technology roadmap
- Strategic initiative recommendations